VirtualRun

Welcome to VirtualRun Support

Thank you for using VirtualRun, your companion for tracking and improving your running experience. This page provides help, FAQs, and our privacy policy in one place.

Frequently Asked Questions

1. What is VirtualRun?
   VirtualRun is a running app that helps you track your runs, monitor your progress, and achieve your fitness goals.
2. How do I start a run?
   Open the app and tap the start button to begin tracking your run. The app uses GPS to record your route and pace.
3. Can I view my run history?
   Yes! Go to the History tab to see all your past runs, including distance, time, and pace.
4. Does the app work offline?
   Basic tracking works offline, but syncing data and some features require an internet connection.
5. How accurate is the tracking?
   VirtualRun uses GPS and device sensors for accurate tracking. For best results, ensure location services are enabled and you have a clear view of the sky.
   
   The app provides estimates based on your device's capabilities. Always prioritize safety and consult professionals for health advice.

Contact Us

Need help? Reach out to us anytime:

📧 Email: virtualrunofficial+support@gmail.com

Feedback and suggestions are welcome to improve VirtualRun.

Privacy Policy

Last updated: August 30, 2025

Introduction

VirtualRun ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

Information We Collect

Account Information

When you create an account with VirtualRun, we may collect:

• Email address
• Display name
• Profile information you choose to provide
• Location Data: GPS data for run tracking

Sign in with Apple

When you use Sign in with Apple to authenticate with our app:

• Apple may share your Apple ID email address and name with us
• We use this information solely to create and manage your account
• You can choose to hide your email address, in which case Apple will provide a private relay email
• Apple's privacy policy applies to any information that Apple collects
• You can review Apple's privacy policy at https://www.apple.com/privacy/

Usage Data

We may collect information about how you use the app:

• Running activity data (distance, time, pace)
• App usage statistics
• Device information (iOS version, device model)

Location Data

With your permission, we collect location data to:

• Track your running routes and distance
• Provide accurate pace and distance measurements
• Enable location-based features

Location Data Collection Details: During active runs (races), the app continuously tracks your location using GPS to calculate distance, pace, and route. Background location updates may be used to maintain tracking accuracy when the app is not in the foreground. In debug mode, coordinates may be temporarily logged for troubleshooting purposes. Raw GPS coordinates are not stored long-term; only aggregated data (e.g., total distance) is retained in our secure Firebase database for your run history. Location data is processed in real-time and discarded after aggregation unless needed for active session tracking.

How We Use Your Information

We use the collected information to:

• Provide and maintain our service
• Create and manage your user account
• Track and display your running activities
• Improve our app and user experience
• Communicate with you about the service

Data Storage and Security

• Your data is stored securely using Firebase services
• We implement appropriate security measures to protect your information
• We do not sell, trade, or rent your personal information to third parties

Your Rights and Choices

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account and associated data
• Opt out of certain data collection practices

Account Deletion and Data Erasure (GDPR Compliance)

When you delete your account through the app, we will:

Data We Completely Delete:

• Your user profile (name, email, account settings)
• Your personal race history and results
• Your GPS tracking data from all races
• All ghost race attempt records

Data We Anonymize:

• Races you created (marked as created by "deleted_user")
• Your participant entries in race standings (displayed as "Deleted User")
• This anonymization preserves race integrity for other participants while removing your personal identifiers

Why Some Data is Anonymized:

• Other users have a legitimate interest in maintaining their own race history
• Anonymized data cannot identify you and complies with GDPR requirements
• Race statistics (participant counts, distances) are preserved but contain no personal information

Data Deletion Timeline:

• Most data is deleted immediately upon account deletion
• Firebase authentication may require re-authentication before final account deletion
• All personal identifiers are removed within 24 hours

Sign in with Apple Users

If you signed in with Apple:

• You can manage your Apple ID settings at appleid.apple.com
• You can revoke app access through your Apple ID settings
• You can delete your account through the app's Profile settings

Third-Party Services

Our app uses the following third-party services:

• Firebase (Google): For authentication and data storage
• Apple Sign-In: For authentication services

These services have their own privacy policies:

• Firebase: https://firebase.google.com/support/privacy
• Apple: https://www.apple.com/privacy/

Children's Privacy

Our app is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the app and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: virtualrunofficial+privacy@gmail.com

Sharing Your Information

We do not sell or share your data for marketing. Data may be shared with service providers strictly for app functionality.

Security

We take reasonable steps to protect your data, though no online method is 100% secure.

Health Disclaimer

VirtualRun is for informational purposes only. Consult a healthcare professional before starting any exercise program.

Apple Sign-In Specific Terms

By using Sign in with Apple, you acknowledge that:

1. Apple's privacy policy governs Apple's collection and use of your information
2. We only receive the information you authorize Apple to share
3. You can manage your Apple Sign-In preferences through your Apple ID settings
4. You can revoke our app's access to your Apple ID at any time

For questions specifically about Apple's handling of your information, please refer to Apple's privacy policy or contact Apple directly.

Legal Disclaimer / Release

By using this app, you agree to our disclaimer.

Disclaimer: VirtualRun is a fitness tracking app for informational purposes only. The app provides general running data, but it does not provide professional medical or fitness advice.

Use at Your Own Risk: By using this app, you acknowledge and agree that the developer, Karanbir Toor, is not responsible for any damages, losses, or injuries that may result from using the app.

Health Guidance: Always consult a healthcare professional before starting a new exercise routine.

No Liability: You agree not to hold the developer liable for any claims, including but not limited to errors or inaccuracies in tracking data.

For the iOS app, please review the Apple Standard EULA.